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Incoming Call Feature Documentation

Overview​

The Incoming Call feature enables the system to receive and respond to voice calls in real time. It serves as the entry point for handling inbound voice interactions, allowing your system to initiate conversational flows based on incoming calls.

This feature is essential for applications that require automated voice response, customer support, telephony integrations, or interactive voice response (IVR) systems.

Incoming Call Node​

When configuring an Incoming Call node within your flow, it acts as the initial trigger point for all incoming voice calls.

Key Characteristics:​

  • Initiate Node: Marks the start of the call handling sequence.
  • System Response: Upon receiving a call, the system can execute a predefined conversation or routing logic.
  • User Interaction: Enables real-time interaction with the caller through AI-driven voice or IVR.

User Interface Elements​

  • Dialog Box Message: Displays a confirmation message stating, "This is incoming call initiate node" to indicate that this node is the entry point for incoming calls.

  • Action Buttons:

    • OK: Confirms and sets the node as the incoming call initiator.
    • Cancel: Cancels the operation or closes the dialog without changes.

Flow Diagram Representation​

  • The Incoming Call node is represented as a starting block in the flow diagram.
  • It is visually identifiable by an inbound call icon.
  • Connections can be made from this node to subsequent actions or decision points to handle the call logic.

Usage Instructions​

  1. Add the Incoming Call Node: Place the Incoming Call node at the start of your voice interaction flow.

  2. Confirm the Initiation: When prompted, acknowledge the incoming call initiate node dialog by clicking OK.

  3. Build Call Logic: Connect the Incoming Call node to other nodes to define how the system should respond or route the incoming call.

  4. Test the Flow: Ensure that incoming calls are properly received and the flow is triggered as expected.

Best Practices​

  • Use this node as the single entry point for all incoming voice call interactions.
  • Design your flow to handle various scenarios such as greeting, verification, or routing.
  • Monitor call logs and user feedback to optimize the incoming call experience.
  • Combine with voice recognition or natural language processing for advanced interaction.

Summary​

The Incoming Call feature is a fundamental building block for voice-based applications. It initiates the process of engaging callers through automated workflows, enabling efficient and intelligent handling of inbound communications.